If you can get past my poor photography, you will see a line of people outside a Baltimore ice cream parlor. At 9:30 AM. In February.
They are lining up before the 10AM opening of The Charmery in the Hampden neighborhood of the city to attend an "Ice Cream for Breakfast" event featuring waffles, people in pajamas, and breakfast-inspired ice cream flavors.
I enjoy the ice cream at the Charmery, as do my kids. But I appreciate this marketing even more. They have done with window dressing what other companies do usually with discounting.
The Economist recently wrote about dynamic pricing and the effort firms are going through to both extract more income from those more willing or able to pay a higher prices, as well as smooth out demand to less trafficked times with discounts.
The Charmery has not done anything with prices here, but they certainly managed to increase demand at an otherwise slow period. And they did it with an event publicized on Facebook and Twitter, and with the same waffles and ice cream available at other times.
That's a treat.
Clear Not Loud: Digital Marketing that Maximizes Signal and Reduces Noise
Sunday, February 7, 2016
Sunday, October 4, 2015
Fire Charlie. Fire the Tweeter? No, Fire the Manager!
On Saturday, October 3, 2015, the official Twitter account of the Texas Rangers MLB franchise posted a message "Fire Charlie.# bye". The tweet was sent during the blowout loss of the University of Texas Longhorns' football team to the Texas Christian University Horned Frogs. Therefore the Charlie mentioned in the tweet appears to be the Longhorns' football head coach Charlie Strong.
According to this ESPN report, the Texas Rangers organization then deleted the Tweet and announced discipline in reaction:
The tweet was posted by a member of the team's social media department who was neither working for the Rangers nor was at Globe Life Park today. Effective immediately, that individual is no longer employed by the Rangers.Let's break this down and see how effective this immediate action really was.
Friday, February 6, 2015
MeinCoke and the Danger of Automated Campaigns
MeinCoke and the Danger of Automated Campaigns
Coke the Latest Victim of User Generated Content Foiling Automated Social Media Marketing
It happened to the New England Patriots last November and now it has happened to Coca-Cola: an automated social media campaign designed to produce an engaging visual based on user generated action has turned into embarrassment.This comes as a surprise to absolutely no one. All it takes is one person to put a graffiti mustache on a portrait, and when you put your face out there in social media, there are millions of potential class clowns.
To show that Coca-Cola was synonymous with happiness, Coke invited users to tweet at them something that made them sad with the hashtag #makeithappy. Behind the scenes Coke had a program to make whimsical ASCII art with the text of the tweets.
Coca-Cola spokeswoman Lauren Thompson said the company "built and tested software and created incredibly extensive filters" to prevent unwanted content slipping through. It probably did catch a lot of base, explicit, and vulgar content. But people were certainly trying and clearly this content could be quite subtle. Witness what comedian Jim Norton did with it:
Tuesday, December 30, 2014
Brands Saying Bae Distills Flawed Social Media Stategy
Not Your Bae
If you aren't following @BrandsSayingBae on Twitter yet, you probably will shortly.
The self-explanatory account finds corporate social media accounts using the slang term "bae" and tweets images of the use with short sarcastic commentary.
Olive Garden, a subsidiary of Darden Restaurants, Inc., really gets me. pic.twitter.com/gVX0TKBvxT
— Brands Saying Bae (@BrandsSayingBae) December 28, 2014
By simply holding up a mirror to the practice of established mainstream brands using slang, @BrandsSayingBae manages to skewer the strategy as a flawed attempt for achieving relevance.
Saturday, November 15, 2014
I Hate Triggers: When Not to Automate Your Social Media
This past week, the New England Patriots of the National Football League were embarrassed when an automated social media campaign prominently tweeted the racist Twitter handle of their one millionth follower.
If you are interested in the details, Deadspin caught a screen capture of the now deleted tweet and imagery.
There is nothing wrong with wanting to automate marketing. It is what allows many thousands of emails to go out to customers at an affordable CPM. It is what can allow a small team to monitor many social media channels around the clock.
The issue here is that an automated campaign sent out unvetted content. That is the no-no, and something an automated campaign should never do.
If you are interested in the details, Deadspin caught a screen capture of the now deleted tweet and imagery.
There is nothing wrong with wanting to automate marketing. It is what allows many thousands of emails to go out to customers at an affordable CPM. It is what can allow a small team to monitor many social media channels around the clock.
The issue here is that an automated campaign sent out unvetted content. That is the no-no, and something an automated campaign should never do.
Friday, May 30, 2014
How to Prepare for Location Services
Even if you do not have this technology in place now, you can lay prepare today for LBS. Having the ground ready means when you need to make the case for LBS implementation (or respond to the demand for it from the C-suite) you will get there faster. Here's how.
Friday, May 9, 2014
How to Identify Your Brand Locally Beyond Sports
Previously I wrote on the problems with tying branding efforts to local sports. What it comes down to is over-reliance on one area of local interest.So to go beyond that, think about other ways your local audience spends their time and what local means to them.
Here are some areas outside sports where your marketing efforts can broaden your audience.
Parks and Rec
Getting involved with local community services can entangle with politics. Certain programs or initiatives may be pet projects and have local or larger ramifications.Parks tend to nullify this. There may be debate about how much to spend on parks (or how to name them) but their very existence is rarely a hot potato, and they have usually been in existence for some time.
So why not identify with them? Sports teams have their own marketing machines, and plenty of eyes on them. City parks do not have national sponsors, and they feel more a part of the neighborhood. The micro-neighborhood.
So get to know the parks in the area and use them in your local affiliation. A recent example here in Baltimore is a new skatepark, and local businesses have stepped up with sponsorship (as seen in the cover art for this article).
If you have a brick & mortar presence, there may be a dog run, bike path, or hiking trail closer to you than you realize. Open Google Maps, type in your address, and take a look.
Advantages of identifying with parks:
- Hyper local
- Parks appeal to families
- Outgoing people use parks
- Sponsorship opportunities are affordable and foster direct goodwill (rather than the indirect goodwill from working with sports franchises)
Charities and Community Organizations
Being familiar with local charities and local community groups is again a way to create good will directly. It may be more political than parks, though, so understand what if any connotations there may be for working with an organization.
Where I grew up in Philadelphia, the Mummers were a source of local community organization through their annual New Year's Day parade and did their share of fundraising.
But there are many who associate the Mummers with a less tolerant, less inclusive Philadelphia. Do your homework before endorsing any group. This goes double for the ease with which a blind re-tweet can happen.
Artists
I mean artists and art broadly. Wherever you are, and whatever the discipline, there are people creating and sharing and trying to make a living from their art.
This includes bands, DJs, painters, sculptors, comedians, and acting troupes. There is established culture (museums and concert halls) and counter culture (fringe festivals), pop culture and the avant-garde.
With that diversity, it should be easy to sit down, think about your own brand, your own target market, and what kind of artists you should be working with and referencing in social media.
This works for anyone. My grandfather is a retired plumber. If you are thinking about hot water heaters and leaky pipes, that would seem to be as far from fine art as possible.
But if I had to produce a social media campaign for him today, I would happily incorporate local pottery artisans and talk up the beauty of custom hand-painted and locally-fired tiles and what it could do to make a bathroom or kitchen remodeling job personal and unique.
You can make a connection to local artists. And with the exception of all but a few that have broken through to mass popularity, they are all looking for partners and opportunities to spread the word about their own work.
Schools
Schools once again are hyper-local, and people identify with them strongly (one reason why the sports teams associated with colleges are able to succeed commercially). This is true at all levels, so think about what part of the educational spectrum would tie-in best with your product or service.Then find the schools that match your geographical presence and reach out.
- Private schools and larger institutions are likely to have a capital fund or other fundraising arm that you can contact about how to work together
- Public institutions are more likely to have an outside interest group, such as a PTA, that does events or other activities
- High school and college alumni associations are excellent points of contact
Food
I'm in Baltimore. Quick - what food comes to mind?I'll bet blue crabs or crab cakes was the first thing that came to mind. And indeed locals will associate and identify with that.
But if you do a little more research, like driving around town a little bit, you're going to find fried fish and chicken, and pit beef, to be much more common part of local taverns and take out places, and every bit as local.
Talk about crabs and you are working with the obvious here. Talk about chicken box, Western fries, and a half and half, and you show you have done your homework.
In summation, that is what local identification is all about. Going a little deeper, and beyond the obvious.
That means going beyond the obvious, and that means including topics other than local sports. I hope this post has given you some ideas how to do it.
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